Refund & Cancellation Policy
Effective Date: July 23, 2026
Last Updated: July 25, 2026
Index
- Overview
- Subscription Cancellation
- Refund Eligibility
- Credits
- Failed Generations
- Trials
- Plan Changes
- Chargebacks
- Taxes
- Payment Provider
- How to Request a Refund
1. Overview
This policy explains how subscriptions, credit purchases, cancellations, and refunds are handled for our Services.
It supplements our Terms of Service. Product-specific or enterprise terms may add to this policy, and where they conflict, those terms control for that product.
Nothing in this policy limits rights you have under mandatory consumer protection law in your country of residence.
2. Subscription Cancellation
You may cancel your subscription at any time from your account settings.
Cancellation prevents future renewals. It does not automatically refund amounts already paid.
Your subscription remains active until the end of the current billing period, and you keep access to your plan features and remaining included credits until then. Included credits do not carry over past the end of the period.
If you purchased through a third-party app store, you must cancel through that store before the renewal date.
3. Refund Eligibility
Refund requests are evaluated based on factors including:
- Applicable consumer protection law
- Billing errors and duplicate charges
- Technical failures that prevented reasonable use of the Service
- Whether the purchase has been used
Initial Purchases
You may request a full refund of your first subscription purchase within 7 days, provided you have not consumed any credits from that purchase. This applies to initial purchases only, not to renewals.
Generally Not Refundable
- Partial or unused subscription periods
- Renewals, where cancellation was not made before the renewal date
- Change of mind after credits have been used
- Failure to use the Service
- Dissatisfaction with the quality of a generated Output, which is inherently variable
- Accounts terminated for violating our Terms of Service or Acceptable Use Policy
Where we terminate your account without cause, we will refund the unused, pre-paid portion of your subscription.
4. Credits
Generation consumes credits. Credit costs vary by model and output type and are shown before you confirm a generation.
- Credits included with a subscription are allocated for each billing period and expire at the end of that period unless your plan states otherwise.
- Purchased credit packs remain available while your account is active.
- Credits have no cash value, are non-transferable, and are not redeemable for cash except where required by law.
- Unused credits are forfeited when an account is closed or terminated, and are not refunded.
Credit packs are consumable digital goods. Once credits from a pack have been used, that pack is no longer refundable. An entirely unused credit pack may be refunded within 7 days of purchase.
5. Failed Generations
Credits consumed by a generation are not returned because you are dissatisfied with the result.
We do restore credits where a generation fails due to:
- An error in our systems
- An outage or failure at an upstream model provider
- A generation that never returns an Output
Restoration is usually automatic. If a failed generation was charged and the credits were not returned, contact billing@inferon.ai with the generation identifier and we will correct it.
6. Trials
Where a free trial is offered, billing begins automatically at the end of the trial period unless you cancel beforehand.
The applicable pricing is displayed before payment is collected. You may cancel at any point during the trial without charge.
7. Plan Changes
Upgrades take effect immediately. You are charged the difference for the remainder of the current billing period, and the additional credits are made available right away.
Downgrades take effect at the start of the next billing period. Your current plan and its credit allowance remain available until then. A downgrade may reduce storage, limits, or features, and content in excess of the new plan's limits may become inaccessible.
8. Chargebacks
If a payment is disputed through your bank or payment provider, we may suspend or restrict access to the Services while the dispute is under review.
Please contact us before initiating a chargeback so we can try to resolve the issue directly. Most billing problems are resolved within a few days.
9. Taxes
Prices may exclude applicable taxes, including Indian GST, unless stated otherwise.
Refunds are issued net of any non-recoverable taxes and payment processing fees where permitted by law. You are responsible for any taxes required in your own jurisdiction.
10. Payment Provider
Payments are processed by Dodo Payments, our authorized merchant of record and payment provider.
Their processing, security practices, and available payment methods are governed by their own terms and privacy policy. Refunds are returned to the original payment method and typically take 5 to 10 business days to appear, depending on your bank.
11. How to Request a Refund
Send refund requests to:
Email: billing@inferon.ai
Please include:
- The email address on your account
- Invoice or transaction number
- Purchase date
- A description of the issue
We acknowledge requests promptly and aim to resolve them within 7 business days.